CONVAIYLog inThese Terms and Conditions govern the Convaiy Managed AI Service purchased through checkout. By accepting the required agreement and completing checkout, the identified customer agrees to these terms with Convaiy.
1. Service
Convaiy provides managed AI administration, workspace configuration, role-specific training, access to the Convaiy Support Plugin, phone and email support, and quarterly AI reviews for each designated supported user. The service costs $100 per designated user per month, billed monthly in advance, under a 12-month service commitment.
2. OpenAI Services
Convaiy does not sell or include ChatGPT Business, ChatGPT Enterprise, API usage, or other OpenAI products. Customer must purchase and maintain required subscriptions, seats, permissions, and usage directly. Convaiy is an independent service provider and cannot make commitments on behalf of OpenAI.
3. Term and Renewal
The initial service term is 12 months beginning on the date the customer completes checkout. Monthly payments are installments of one 12-month commitment. The agreement automatically renews for additional 12-month terms unless either party gives written notice of non-renewal at least 30 days before the current term ends.
4. Billing
The customer authorizes recurring charges for the selected number of users and must maintain valid billing information. Convaiy may retry failed payments and may suspend active services if an undisputed payment remains unpaid for more than 10 days. Fees are non-refundable except where required by law or expressly stated in these terms.
5. Customer Responsibilities
The customer will provide timely access, accurate information, and an authorized primary contact. The customer is responsible for protecting credentials, reviewing AI-generated work, following applicable laws and third-party policies, maintaining subscriptions and permissions, and avoiding unlawful, deceptive, infringing, unsafe, or prohibited uses.
6. Support and Additional Work
Support is available Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time, excluding federal holidays and announced closures. Convaiy targets an initial contact attempt within four business hours for authorized escalations; this is not a guaranteed resolution time. Separately approved custom work is billed at $150 per hour unless otherwise agreed in writing.
7. Data and Confidentiality
Each party will protect the other party’s confidential information and use it only as needed to provide or receive services. The customer owns its business accounts, workspace, content, and data. Convaiy may access customer systems or content only as authorized and reasonably necessary to perform services.
8. AI and Third-Party Disclaimers
AI systems may produce inaccurate, incomplete, biased, or unsuitable results. The customer is responsible for reviewing outputs and deciding whether and how to use them. Convaiy does not guarantee uninterrupted service, error-free AI output, specific financial results, or continued availability of third-party features.
9. Termination and Liability
The customer may prevent renewal with the required notice but may not cancel the current 12-month payment commitment for convenience. Either party may terminate for a material breach that remains uncured for 30 days after written notice. Liability is limited to the maximum extent permitted by law.
10. General Terms and Electronic Acceptance
California law governs these terms. Disputes must be brought in state or federal courts located in Ventura County, California. The checkout record constitutes the service order and the customer’s electronic acceptance of the 12-month service commitment, automatic renewal, and recurring charges.